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Cancellation, Substitution and Refund Policy

eChapter.ca is the registrar and all invoicing, payment collection, cancellation notices and refunds will be processed by eChapter.ca.

If the registrar receives a cancellation by mail, e-mail or fax more than 10 business days prior to an event, the registrant will be refunded the full amount of the registration fee paid.

If the registrar receives a cancellation by mail, e-mail or fax between 3 and 10 business days prior to an event, the registrant will be refunded a paid registration fee less a $25.00 or 25% of fee (whichever is less) cancellation charge. If the registration fee is unpaid, the registrant shall be responsible for the appropriate cancellation fee.

If the registrar receives a cancellation by mail, e-mail or fax within 3 business days of the event, no refunds will be given and the registrant shall be responsible for the full amount of the registration fee.

Substitutions may be made at any time until the event. Substitutions of a nonmember for a member will result in additional nonmember fees being charged.

Advance Registration is required and Substitutions are allowed. If we cancel an event for any reason, our liability is limited to the registration fee only.

To cancel your registration or to designate a substitute delegate contact Joan and eChapter at CES-SK Admin - Sam