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Cancellation, Substitution and Refund Policy

eChapter.ca is the registrar and all invoicing, payment collection, cancellation notices and refunds will be processed by eChapter.ca.

Advance registration and payment is greatly appreciated and substitutions are allowed. This approach enables us to properly plan and determine if sufficient interest exists to warrant proceeding with an Event. Events include luncheons, breakfasts, dinners, half-day or full-day courses, multi-day seminars or conferences. If we cancel an Event for any reason, our liability is limited to the registration fee only. The following are our policies regarding cancellations & substitutions by registrants:

Only cancellations received more than 10 business days before the Event are entitled to a full refund.

Substitutions may be made at any time until the event. Substitutions of a non-member for a member will result in additional non-member fees being charged.

Cancellations made less than 10 business days prior to an Event, will be subject to a cancellation charge of $250.00 (for Webinars Payment in full required if cancelled less than 10 business days prior to the event) . If the registration fee is unpaid, the registrant shall be responsible for the appropriate cancellation fee.