Cancellation & Substitution Policy

eChapter.ca is the registrar and all invoicing, payment collection, cancellation notices and refunds will be processed by eChapter.ca.

If the event registrar receives a cancellation by mail, e-mail or fax more than 10 business days prior to an event, we will refund the full amount of the registration fee paid.

If the registrar receives a cancellation by mail, e-mail or fax between 10 and 3 business days prior to an event, we will refund a paid registration fee less a $25.00 or 25% of fee (whichever is less) cancellation charge. If the registration fee is unpaid, the registrant shall be responsible for the appropriate cancellation fee.

If the registrar receives a cancellation by mail, e-mail or fax within 3 business days of the event, no refunds will be given and the registrant shall be responsible for the full amount of the registration fee.

Substitutions may be made at any time until the event. Substitutions of a nonmember for a member will result in additional nonmember fees being charged.